Puronics Water Systems, Inc., 5775 Las Positas Road, Livermore, CA 94551, warrants to the original purchaser only that the Puronics Water System to which this warranty applies shall be free of defects in materials and workmanship from the date of purchase for the lifetime of the product.

It is a violation of federal law to use this product in a manner inconsistent with its labeling. If your system includes bacteriostatic HYgene®, you must replace the HYgene® at scheduled intervals with HYgene® manufactured and sold by Puronics Water Systems, Inc. or another EPA-registered bacteriostatic 1.05% silver carbon media that meets the same technical specifications as HYgene®. Contact Puronics at 1-800-339-8780 to obtain the technical specifications of HYgene®. Do not accept replacement HYgene® unless it is factory-sealed with the label reading "HYgene®" manufactured by Puronics Water Systems, Inc. Owner must follow the replacement schedule as outlined in the homeowners manual for warranty to remain in effect. Puronics Water Systems, Inc. will not be responsible for any defects in or damage to the system caused by owner’s failure to abide by these requirements.

This warranty is a LIMITED WARRANTY. The obligations of Puronics Water Systems, Inc. hereunder and the original purchaser’s sole remedy shall be limited to the repair or the replacement of the product or part only, at the sole option of Puronics Water Systems, Inc.

To the maximum extent permitted by applicable law, Puronics Water Systems, Inc. and its officers, directors, employees, agents, affiliates, suppliers, and licensors shall not be liable or responsible under any circumstances or in any amount for any damages whatsoever arising out of the use of the product, including, without limitation, for consequential or incidental damages or for injury or damages to persons or property using or used in connection with the product, or for loss of profits or other costs or expenses of any kind or character. This limitation will apply regardless of the failure of the essential purpose of any limited remedy.

Labor charges incidental to the repair and/or replacement of parts other than factory repairs are expressly excluded from this warranty. Transportation costs incurred in the receipt and installation of replacement parts covered by this warranty shall be paid by the owner. This warranty shall not apply to any system which has been damaged by accident, fire, flood, act of God, abuse, neglect, freezing, unusual physical or electrical stress, misuse, or alteration, or installation or operation not in accordance with Puronics Water Systems, Inc. instructions and applicable plumbing codes and ordinances.

The Puronics Water System is subject to normal wear and tear during its usable service life. Wear and tear is not regarded as a defect and is not covered by this warranty. Cosmetic damage is not regarded as a defect and is not covered by this warranty. This warranty covers the original product only and does not cover replacement filters or media. This warranty must be presented at time of claim, and all claims must be presented within 30 days of occurrence.

For Residential Use Only: There are no warranties or representations by Puronics Water Systems, Inc. other than as set forth above, either expressed or implied, and no person, firm, or corporation is authorized to make any representation or incur any obligation in the name of or on behalf of Puronics Water Systems, Inc. except as stated above. Any other warranties or guarantees, oral or written, expressed or implied, are not recognized.

FAQS

Why use a water softener?

Using a water softener offers several practical benefits that can improve daily life and household efficiency. Firstly, water softeners prevent the build-up of scale caused by minerals like calcium and magnesium in hard water. This scale can accumulate in pipes, appliances such as water heaters and dishwashers, and even on faucets and showerheads, reducing their efficiency and lifespan. By removing these minerals through ion exchange, water softeners help to maintain the optimal performance of appliances, leading to energy savings and reduced maintenance costs. Softened water also enhances the effectiveness of soaps and detergents, allowing for cleaner dishes, softer laundry, and less residue on surfaces. Moreover, the use of a water softener can contribute to healthier skin and hair by reducing the drying effects of hard water, making it a beneficial investment for both comfort and household upkeep.

How do water softeners work?

Water softeners operate through ion exchange, a process where resin beads inside the softener trap calcium and magnesium ions from hard water as it passes through. These ions are exchanged with sodium ions that are initially bonded to the resin. Over time, as the resin beads become saturated with calcium and magnesium ions, the softener enters a regeneration phase. During regeneration, a brine solution (salt water) is flushed through the resin bed. The sodium chloride in the brine displaces the calcium and magnesium ions from the resin beads, which are then rinsed away along with the excess brine. This process restores the resin beads to their sodium form, ready to continue softening water effectively.

What are the benefits of using a water softener?

  • Clear, refreshing water

  • Eliminates bad tastes & odors

  • Appliances that use water last longer

  • Dishes are cleaner

  • Skin and hair are soft and silky

  • Food & beverages taste better

  • Save time on house cleaning

  • Save money on soap, detergents, & grooming products

Why remove chloramine?

You may consider removing chloramine from water for several compelling reasons. First, it can significantly improve the taste and odor of drinking water, making it more palatable and enjoyable. Secondly, individuals with sensitivities or allergies to chloramine may experience relief from potential respiratory irritation or other health concerns associated with its presence. Additionally, removing chloramine can help extend the lifespan of plumbing systems and reduce the risk of corrosion in pipes and fixtures. Lastly, by reducing chloramine discharge into aquatic environments through wastewater, you can contribute to protecting aquatic life and ecosystems. These factors collectively underscore the importance of considering chloramine removal to enhance water quality and promote overall well-being.

Does Puro Water Solutions charge a service fee?

Puro Water Solutions does NOT charge a service fee!